Frequently asked questions

Laundry Sheets

How do I use Mundo Eco-Detergent Sheets?





What are the ingredients found in Mundo's Eco-Detergent sheets?


Deionized Water, Sodium Dodecyl Sulfate, Glycerin, Polyvinyl Alcohol, Coconut oil monoglycerides-ethoxylated, Citrate Buffered Solution, Rose Mary Oil




Is the Mundo eco-detergent sheet hypoallergenic?


Yes, Mundo eco-detergent sheet is 100% non-toxic and have been developed using naturally derived ingredients making it safe for people with sensitive skin and for newborn babies. It does not contain harmful chemicals that is normally found in traditional laundry detergents.




Are the eco-detergent sheet Vegan?


Yes, they are vegan, and does not consists of any animal derived ingredients; and no animal testing has been conducted by our manufacturer.




How long is the shelf life of the eco-detergent sheets?


It is recommended to use the laundry sheets within 3 years from the manufacturing date indicated at the back of the packaging.




How do we protect the environment by using Mundo's eco-detergent sheets?


Mundo's eco-detergent laundry sheets were designed to be biodegradable, non-toxic, bpa-free, paraben-free, phosphate-free, and plastic free.

Unlike traditional laundry detergents which comes in powder and liquid form packaged in plastic packaging/bottles; our laundry sheets only weights around 0.44lbs which is almost 90% lighter.

By removing the liquid from our laundry sheets, we can reduce the carbon footprint on the transportation fuel consumption compared to traditional powder and liquid detergents.

Our packaging is made 100% kraft paper which is biodegradable; however we advise you to throw away our packaging in the Blue Bins for it to be recycled.

We also realized that compostable mailers are of no use in Singapore setting, given most of our plastic waste does not get recycled and is incinerated; therefore we encourage our customers to keep their mailers and donate it to PackagePals.




How much laundry sheets should I use?


3Kg load is approximately 15-20 pcs of cotton clothes. The number of clothes depends on the weight of the clothes.




Can I use them in High Efficiency Washing Machines?


Yes. Mundo's eco-detergent sheets do not contain huge amount of suds compared to traditional laundry powedered or liquid detergents.




Is it safe for Hand Washing?


Yes, Mundo's eco-detergent sheets contains naturally derived ingredients. It also have a PH level of 7 which is the same as pure water. The pH scale ranges from 1 to 14, with 7 considered “neutral.” The lower numbers are acidic, while the upper levels are considered alkaline, or nonacidic.




I don't see foam when washing my clothes. Is this Normal?


Yes, it is normal to have less suds when washing your clothes. If you see your clothes in the machine without the same level of bubbles as the traditional one, do not worry. It's the soap in the water that is performing in cleaning your clothes, not the foam. You can read more about it here : https://www.mundo.sg/post/bubbles-do-not-clean-clothes





Order and Shipping

When can I expect to receive my order?


We usually ship out your products within 1-2 days of receiving your order. Therefore, you can expect your order to be delivered to you in around 2-4 working days.




Do you accept international orders?


As of the moment, we offer shipping in Singapore and some parts of Malaysia. We are working on having our products available for international orders. Stay tuned. Our Free shipping is available only for Local Orders in Singapore. We do offer shipping to some parts in Malaysia for a small shipping cost. Customers in the Philippines can order directly from our authorized distributor through their shopee page: shopee.ph/mundo_ph




How much do I pay for the shipping fees?


We offer FREE shipping with no minimum order required within Singapore. Single-box orders will be shipped with an option to add on tracking at $1.60; for multiple boxes in one order, shipping and tracking are covered. Orders for Malaysia is only enabled for Selangor and Johor with at least $2.50 shipping fee.




Is there a Free Shipping Option?


Yes, We offer FREE shipping with no minimum order required. Single-box orders will be shipped with an option to add on tracking at $1.60; for multiple boxes in one order, shipping and tracking are covered. Please note that Single-Box Free shipping within Singapore will be shipped untracked using SingPost, we will not be liable for any items lost during delivery.




How do I track my order?


We are using different courier service providers; you can find the instructions to track your orders in the shipping confirmation email once we have send your order for delivery. If you have any questions regarding tracking or shipping, please send us an email through: hello@mundo.sg




Can I cancel or edit my order once it has been processed?


Unfortunately, we are unable to cancel or alter your order once processed. You can however, contact our team by sending us an email hello@mundo.sg, we will try our best to assist you.





Packaging

How are Mundo Eco-Detergent Sheets packaging environmentally friendly?


Our packaging is made out of Kraft paper which is 100% sustainable. It is much more sustainable to manufacture kraft paper compared to regular paper. Kraft is produced from all-natural ingredients such as pulp from all types of wood, while regular paper uses specific woods.
Bleaching is also not involved, which maintains the strength of the paper and decreases manufacturing costs. Kraft paper is also a lightweight packaging material that helps maintain a low shipping cost.




How do I dispose of the empty packaging?


We highly advise that the packaging is disposed in the Blue Recyle Bins, so it can be recycled and not sent to incineration plants. Please refer to the list of common items that can and cannot be placed in the recycling bins. URL: https://www.nea.gov.sg/docs/default-source/our-services/waste-management/list-of-items-that-are-recyclable-and-not.pdf




Can my packaging get into contact with water?


No, we highly advise that the mundo eco-packaging is stored in a dry cool place